Job Listing
Information Technology Specialist (CUSTSPT)
Pacific Air Forces · Posted 47 days ago
On-site Elmendorf AFB, AK $25 – $30/hr Apply by Aug 17, 2026 Information Technology Management ENTJINTJINTPISTJ
Apply for this job → About the Role
About the position: This position is Non-Appropriated Fund (NAF) and will be assigned to the 773 FSS NAF IT Department on JBER, AK. Regular Full-Time employees have a regular and continuous work schedule of at least 35 hours to a maximum of 40 hours per week. You are eligible for the following benefits and compensation: Health and Life Insurance, Awards, Leave, Retirement, 401K, Overtime Pay, Workers' Compensation, Shift Differential, Sunday Premium Pay, Holiday Pay.
What You'll Do
- →Provide end-user support for all users and systems within the organization and serve as the organization's first line of help to resolve IT and computer systems related issues.
- →Perform basic helpdesk duties such as receive visitors and incoming calls; create and maintain user accounts and records; provide new user orientation and training.
- →Assists in planning for short-ten and long-ten loss of system hardware and software; monitor system efficiency, audit logs, and error logs; perform routine system and database maintenance and troubleshoot system failures; perform routing system, database, and user data backups; and ensure end-users are trained and provided user manuals.
- →Consult with customers regarding potential system or program upgrades.
- →Will install, configure, operate, and provide and coordinate support for all client devices and applications and insure they meet the needs and requirements of the activity.
- →Provide instructions and assistance to all organizational personnel on the use of Air Force developed and off-the-shelf software packages.
- →May be required to create, edit, and maintain end-user instructions and manuals.
- →Proactively interacts with users to ensure proper operation of computer systems, hardware, and software.
- →Research and evaluate and provide feedback on problematic trends and patterns in customer support requirements.
- →Work directly with the Air Force Services Agency, contractors, and vendors to resolve hardware and software issues to include warranty replacements.
- →Update and maintain an approved work order database.
- →Submit and track work requests to other base agencies.
- →Will assist with tracking and maintaining of the IT asset inventory by preparing required documents and following established procedures to ensure the accuracy of the inventory.
- →May be required to maintain ledgers to compile monthly office supplies inventory and pickup parts and supplies as needed.
Requirements
- ✓Some federal jobs allow you to substitute your education for the required experience in order to qualify.
- ✓This position does not allow for education substitution.
- ✓FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.
- ✓You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program.
- ✓It is your responsibility to provide such evidence when applying.
Personality Fit
Job ID: cce24e42-b0cb-4237-a173-a3d9abbcf333
Posted via USAJobs