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Information Receptionist - Red Coat Ambassador
Veterans Health Administration · Posted today
About the Role
This position serves as Information Receptionist (Red Coat Ambassador) at the Durham VA Medical Center (VAMC) in the Executive Director's Office under the Veteran Experience Office. The purpose of this position is to support of the overall mission of the Durham VA Medical Center and enhance the level of patient satisfaction and positive customer satisfaction in day-to-day operations
What You'll Do
- →***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** MAJOR DUTIES: Serves as the initial and the final point of contact for guests entering and leaving the facility and is a key influence toward patient/public perception.
- →Provides Veterans/patients, their families, and visitors with staff who can respond quickly to inquiries, identify problems, and improve the experience of those visiting the campus.
- →Performs customer service and guest relations and shows understanding, friendliness, courtesy, tact, empathy, cooperation, concern, politeness, respect and dignity to others.
- →Receives, greets, and direct callers over the telephone and in person with precise, clear instructions.
- →Provides information about the organization, its functions, and activities.
- →Takes accurate messages and ensures their delivery to support a responsive culture to the customer.
- →Provides excellent customer service via the telephone and face-to-face simultaneously.
- →Answers questions concerning the location of outpatient clinics, Pharmacy, Radiology, Lab and other areas of the medical center.
- →Provides personal wayfinding assistance and often escorts Veterans and visitors to locations when they have difficulties with instructions provided.
- →Transports Veterans, visitors, etc. via golf cart, as needed, to and from parking lot/deck.
- →Observe patients during the transport process to identify concerns and/or seek help.
- →Performs work of general office administrative support which encompasses a variety of different administrative duties and responsibilities and supports Patient Advocates and the MyHealtheVet Coordinator with data collection.
- →Operates computer and photocopy machine to make copies of forms, letters, etc. from the original, assembles and staples copied materials, and distributes completed photocopy work as directed.
- →Performs other related duties as assigned.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
- ✓NOTE: Only education or degrees recognized by the U.S.
- ✓Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
- ✓You can verify your education here: http://ope.ed.gov/accreditation/.
- ✓If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
- ✓For further information, visit: Recognition of Foreign Qualifications | International Affairs Office (ed.gov).
Personality Fit
Job ID: 7d91bc91-270e-4737-87de-d194d4c4ac3b
Posted via USAJobs