Job Listing
Health System Specialist-Patient Experience Officer
Veterans Health Administration · Posted 1 days ago
About the Role
This position serves as a Patient Experience Officer (PXO), organizationally reporting to the Assistant Medical Center Director. This position is located within a Veterans Health Administration (VHA) Health Care System (HCS) at the Department of Veteran Affairs (VA). The mission is to honor America's Veterans by providing exceptional health care that improves their health and well-being.
What You'll Do
- →Major duties: Facility's key person to lead efforts of building, sustaining, and implementing Patient Experience and Employee Engagement practices.
- →Responsible for bringing systems and process together to function seamlessly, promoting a culture that considers the needs of many key stakeholders.
- →Respond to current Patient Experience affairs and proactively plan for a sustainable culture that is patient centric and enhances the patient experience.
- →Direct support is provided to the development, maintenance and operation of the Patient Experience Model at the healthcare facility level.
- →Responsible for translating policies, theories and strategies into action within the complex interrelationships that exist related to Patient Experience model and customer service programs.
- →Develop local policies to support relevant customer satisfaction models.
- →Leading and implementing initiatives, including but not limited, initiatives for clinicians, management and support personnel at the local facility.
- →Work Schedule: Monday-Friday 8:00am to 4:30pm Telework: Ad-hoc.
- →This position may be authorized for telework.
- →Telework eligibility will be discussed during the interview process.
- →Virtual: This is not a virtual position.
- →Position Description/PD#: Health System Specialist-Patient Experience Officer/PD264320 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not approved Permanent Change of Station (PCS): Not authorized
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
- ✓A pre-placement physical examination is not required.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓There is no educational substitution at this grade level.
Personality Fit
Job ID: df2818b7-7c88-43cd-bb1c-43f34e76cf3a
Posted via USAJobs