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Health System Specialist (Associate Group Practice Manager)
Veterans Health Administration · Posted 94 days ago
On-site Ann Arbor, MI $68K – $128K Apply by Jul 9, 2026 Health System Specialist ENTJESTJINTJISTJ Operations
Apply for this job → About the Role
This position is located within a Veterans Health Administration (VHA) Medical Center (VAMC) at the Department of Veterans Affairs (VA). The primary purpose of the Health System Specialist (Group Practice Manager) is to provide oversight and administrative management of all Clinic Operations & Access Management services in the VAMC and related Community Based Outpatient Clinics (CBOCs) as it relates to access to care as applicable.
What You'll Do
- →Uses advanced principles and strategies for access improvement to review and provide guidance to Clinical Leads (CLs).
- →Reviews and provides guidance to identify strategies to reduce backlog.
- →Oversees and monitors existing or emerging workflow issues.
- →Supports high quality, accessible, cost effective health care services.
- →Ensures a high quality patient experience for the Veteran, by acting on feedback from the Veteran, his or her family and/or significant others, VAMC employees, and expert clinical staff.
- →Identifies and implements improvements to optimize clinic management processes, access strategies, and decisions.
- →Presents key management indicators to the Executive Staff.
- →Works with Veteran Experience Advocates at the local VAMC to evaluate patient and family concerns regarding the access to services needed.
- →Coordinates efforts with national requirements, including the MyVA alignment.
- →Coordinates efforts to ensure patient concerns are received, evaluated, and addressed in a timely and effective manner by the appropriate subject matter experts.
- →Ensures that processes and procedures developed are data-driven.
- →Oversees the evaluation of outpatient care patient feedback for access and quality measures at the VAMC.
- →Deploys an analytics system for the collection and analysis of outpatient care patient feedback for access and quality measures at the VAMC.
- →Evaluates and recommends changes for continuous process improvement.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
- ✓A pre-placement physical examination is not required.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: a22dff51-ef40-4d56-8085-0ee88bf3abf0
Posted via USAJobs