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Health System Specialist - Associate Director of Operations
Veterans Health Administration · Posted 2 days ago
About the Role
This position is located in the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), Washington D.C. VA Medical Center (DCVAMC), Office of the Deputy Director. The incumbent serves as Health Systems Specialist (HSS)/Executive Assistant to the Associate Director of Operations (AD Operations). The incumbent exercises substantial independence in planning, analyzing, and integrating policies, programs, and resources.
What You'll Do
- →Coordinates assignments, tracks progress and ensures alignment with applicable policies and executive priorities.
- →Facilitates team huddles and ensures consistent communication of executive priorities across assigned service lines.
- →Ensures compliance with VA/VHA policy, privacy, and regulatory standards.
- →Health System Operations, Management, and Planning - 20% Operational Integration & Readiness: Designs and coordinates enterprise operating rhythms (leadership huddles, governance councils, dashboards) that align service execution with AD Resources/AD Operations priorities and the DMCD's intent.
- →Authority: Recommends reallocations within approved ceilings; drafts justifications for unfunded requirements (UFRs) and unfunded capital requests; coordinates with Fiscal/Budget to align proposals with financial policy.
- →Issue Resolution: Triages and resolves complex patient, staff, and stakeholder escalations (congressional, VISN, VACO).
- →Authors executive correspondence and position statements with data validation and legal/FOIA awareness.
- →Investigations & Culture: Chairs or participates in fact-finding and Administrative Boards of Investigation as assigned.
- →Serves as Employee Engagement Coordinator; administers AES activities, develops action plans, and conducts pulse checks.
- →Health Care System Strategic Planning - 20% Strategy Development: Facilitates multiyear operational plans aligned to facility, VISN, and national priorities (access, quality/safety, equity, high reliability, modernization).
- →Converts strategy into executable annual operating plans {AOPs) with key performance indicators (KPls) and accountable owners.
- →Growth & Capital Projects: Coordinates business cases and stakeholder engagement for CBOC expansions, lease/space planning, equipment standardization, and replacement medical center planning.
- →Communications, Information Coordination, and Data Analysis - 25% Performance Analytics: Develops integrated dashboards and analytic products using tools such as DSS, VSSC, Pyramid/ProClarity, Power Bl, SAIL, Symphony, EHCPM, IPEC, STOP codes, and workload/staffing models.
- →Decision Support: Translates complex data into executive insights and options with operational, fiscal, and risk implications; crafts decision memoranda with courses of action (COA} analyses and recommendation rationales.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓There is no educational substitution at this grade level.
- ✓Note: Only education or degrees recognized by the U.S.
- ✓Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
- ✓You can verify your education here: http://ope.ed.gov/accreditation/.
Personality Fit
Job ID: 61f2bcd4-7063-4564-bcbe-43c589d6085c
Posted via USAJobs