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Health Insurance Specialist
Centers for Medicare & Medicaid Services · Posted 60 days ago
Hybrid Woodlawn, MD $122K – $158K Apply by Jul 23, 2026 Health Insurance Administration ENFJENFPENTPESFP MarketingCustomer Success
Apply for this job → About the Role
This position is located in the Department of Health & Human Services (HHS), Centers for Medicare & Medicaid Services (CMS),Center for Medicare (CM), Division of Contractor Provider Communications (DCPC). As a Health Insurance Specialist, GS-0107-13, the incumbent develops, analyzes, implements and updates policy and systems for the Medicare Administrative Contractors (MACs) Provider Customer Service Program (PCSP).
What You'll Do
- →Support cloud-based telephony implementation and rollouts to the MACs.
- →Coordinates the configuration, testing and deployment of cloud-based customer service solutions.
- →Designs and deploys satisfaction surveys to support customer experience management.
- →Analyze large datasets and develops dashboards to support senior leadership decision making.
Personality Fit
Job ID: 6ed3836b-81e8-4dc0-a64f-76a1c92e1a7a
Posted via USAJobs