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Health Benefits Assistant
Veterans Health Administration · Posted 128 days ago
On-site Des Moines, IA $41K – $53K Apply by Jun 5, 2026 Miscellaneous Clerk And Assistant ESFJESTJISFJISTJ
Apply for this job → About the Role
This position is located in the Business Office, Eligibility/Intake Section. The purpose of the position is to serve as a Health Benefits Advisor, to the Business Office. The incumbent is responsible for a wide range of assignments and provides administrative support to the Section, and the cost recovery aspects of this position have a direct impact on the reimbursement of the facility.
What You'll Do
- →Typical duties include but are not limited to the following: Eligibility and Enrollment 25%: Performs technical activities involved with screening, processing, and assisting veterans, nonveterans, and beneficiaries seeking multiple medical treatments.
- →Interprets and fully understands all eligibility to make initial determinations whether Veterans or non-Veterans meet legal/contractual requirements for medical care.
- →Familiar with government documents, such as DD-214s, to help make such determinations where no documentation exists, he/she is skilled and knowledgeable on how and where to initiate a timely search to obtain necessary documentation.
- →Advises patients on National VA Enrollment, the Uniform Benefits Package, and non-medical benefits.
- →Obtains all key information needed, including but not limited to complete and accurate demographic information, health insurance information, worker's compensation information, etc.
- →Initiates and completes all administrative processing of requests and forms, including but not limited to, applications for care, financial statements, means tests, copay tests, etc.
- →Accurately generates patient data cards for Veteran applying for care using the Veterans Health Identification Card (VHIC) system.
- →Provides on-the-job training to new Health Benefits Advisors.
- →Help develop functional processes and Standard Operating Procedures (SOPs).
- →Customer Service, Teamwork, Communication 25%: Provide exceptional customer service by exceeding the customer's expectations.
- →Incumbent interacts with a wide range of individuals, with varying degrees of understanding.
- →Counsels Veterans and/or their representatives when adverse decisions are made.
- →Compiles data and information necessary to respond to Congressional, patient, and attorney requests.
- →Responds to inquiries on inpatient/outpatient programs at the local site, as well as at other facilities within the Network area.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
- ✓A pre-placement physical examination is not required.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: 452366fb-6a25-4c15-894f-5e4875fb3d5b
Posted via USAJobs