Job Listing
GUEST SERVICES MANAGER
Air Education and Training Command · Posted 137 days ago
About the Role
About the position: This position is Non-appropriated Fund (NAF) and will be assigned to the Sheppard AFB Lodging.
What You'll Do
- →Responsible for the efficient and economical operation of the Lodging Guest Reception, which includes both reservations and front desk operations.
- →Accepts requests for reservations - group and individual, according to space availability.
- →Orders and issues non-availability numbers when adequate quarters are· not available and assigns eligible TDY travelers to commercial contract quarters.
- →Registers and assigns rooms to guests, issues room keys, and may escort guests to rooms when called for.
- →Calculates and posts charges to patrons' accounts and balances totals with control records.
- →Accepts payment, makes change, and presents departing guest's checkout statements.
- →Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report.
- →Ensures cleanliness of lobby and reception area.
- →Maintains the retail sales inventory comprised of sundry and beverage items available for patron purchase.
- →As time permits, performs non-supervisory duties as Guest Service Representative in the lodging guest reception unit.
- →Implements corrective actions within authority to resolve work problems.
- →Recommends solutions to staffing problems, work operations, etc., as appropriate to other supervisors.
- →Supports and explains management programs to subordinates.
- →Plans, establishes, and schedules leave; sets performance standards; selects the most suitable applicants for vacancies, determines performance ratings and training needs; and prepares and recommends disciplinary actions.
Requirements
- ✓Some federal jobs allow you to substitute your education for the required experience in order to qualify.
- ✓This position does not allow for education substitution.
Personality Fit
This role is commonly a great fit for these MBTI types:
Job ID: 0e39f5fe-2567-4cfc-8fbb-d3da178210ce
Posted via USAJobs