Job Listing
Front Desk Receptionist Clerk (OA)
Military Treatment Facilities under DHA · Posted 1 days ago
About the Role
About the Position: Defense Health Agency, Defense Health Network Pacific Rim, at US Naval Hospital Guam.
What You'll Do
- →Welcomes arriving patients, visitors, and family members at the initial reception point.
- →Provides facility navigation, departmental guidance, and registration instructions Collaborates with referral personnel or office leadership to facilitate timely care.
- →Communicates clinic instructions and appointment procedures to diverse populations.
- →Maintains daily and monthly master appointment registers for clinical providers; monitors available, unavailable, and reserved scheduling slots.
- →Inspects office machinery and shared work spaces; submits timely reports for equipment maintenance, safety hazards, and physical supply shortages.
- →Organizes electronic and paper administrative records; applies office filing policies to safeguard sensitive personal information and ensure regulatory compliance.
- →Enters patient registration and eligibility updates into automated medical database systems; verifies third-party insurance and institutional coverage records.
- →Operates office automation software suites; generates routine administrative reports, professional correspondence, and electronic messages.
- →Modifies provider database appointment templates; structures electronic schedules according to specific clinic booking rules and provider directives.
- →Transmits clear and accurate logistical information to patients and families; explains facility services, diagnostic locations, and check-in requirements over the telephone or in person.
- →Relays critical scheduling discrepancies or urgent clinical consults to departmental leadership; ensures immediate coordination between administrative and medical staff.
- →Directs telephone calls and messages to appropriate clinical or administrative sections; gathers pertinent caller details to facilitate proper referral.
Requirements
- ✓For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications.
Personality Fit
Job ID: b69f5e80-25a2-4cb2-b302-0160fa742f17
Posted via USAJobs