Job Listing
Front Desk Associate
Commander, Navy Installations Command · Posted 4 days ago
On-site Tokyo $17.3 – $20.4/hr Apply by Jun 15, 2026 Miscellaneous Clerk And Assistant ESFJESTJISFJISTJ
Apply for this job → About the Role
This position is located at The New Sanno Hotel in Tokyo Japan. The purpose of this position is to perform front desk and/or reservation functions for the lodging program.
What You'll Do
- →Ensures security of all guests is maintained at all times Ensures guest privacy is maintained at all times.
- →Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests; answering guest questions concerning hotel facilities; and provide information about local attractions.
- →Provide assistance in handling customer complaints, involving management as necessary.
- →Utilizes the Property Management System (PMS) to access the guest information, retrieve reservation information, change or cancel reservations as requested by the guest, or register guests.
- →Verifies registration information, secures a credit card for incidental expenses, and authorizes credit card for room charges.
- →Provides guests with their room key or card.
- →Receives requests and processes reservations within established guidelines.
- →When rooms are not available, provides a certificate of non-availability (CNA) and/or alternative lodging in the area.
- →Registers and assigns rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guest accounts, making and confirming reservations, and presenting statements to and collecting payments as necessary.
- →Receives and is accountable for a change fund.
- →Prepares Close Bank Report and deposits cash receipts at the end of each shift in accordance with established procedures.
- →Responsible for inventorying all keys and any other supplies or amenities maintained at the front desk.
- →Keeps the front desk and lobby area clean and neat.
- →May be required to run and print various reports from the PMS such as Expected Arrivals, Departure List, In-House Guest List and Night Audit reports.
Requirements
- ✓When education is a basic requirement for the position, or when substituting education for experience, applicants MUST submit a copy of high school transcripts, college transcript, or a list of courses, which includes grades earned, completion dates, and quarter, and/or semester hours earned as part of the application package.
- ✓Foreign education must include evidence that it is comparable to education received at accredited educational institutions in the United States.
- ✓Transcripts from foreign colleges must be evaluated for U.S. equivalency in order to be considered.
- ✓Applicants are responsible to obtain and submit proof of creditability of education as evaluated by a credentialing agency, which is a private U.S. organization.
- ✓Credential evaluations are not free and applicants are responsible for the cost of the selected service.
- ✓All substitutions of education for experience will be made in accordance with OPM approved qualification standards.
- ✓To receive consideration for a non-related degree or eligibility based on a combination of education AND experience, a college transcript is required.
- ✓All transcripts MUST show student's name and the name of the awarding university or educational institution, degree type, awarded/conferred date, and the field of study.
- ✓If your degree has not been awarded/conferred, you must provide a copy of your HS Diploma or equivalent along with transcript(s).
- ✓Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S.
- ✓Department of Education are acceptable to meet positive education requirements or to substitute education for experience.
- ✓For additional information, please go to the Office of Personnel Management (OPM) and the U.S.
- ✓Department of Education websites at http://www.opm.gov/qualifications and http://www.ed.gov/admins/finaid/accred/index.html
Benefits
- ★NAF Flexible (FLEX) employees are not eligible for benefits or leave accrual.
Personality Fit
Job ID: 26958bd4-f330-4593-9d26-ee3c99ea34f8
Posted via USAJobs