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Facility Services Assistant (OA)
Veterans Health Administration · Posted 3 days ago
On-site Long Beach, CA $53K – $69K Apply by Jun 12, 2026 Equipment, Facilities, And Services Assistance ESFJINFJISFJISTJ Healthcare
Apply for this job → About the Role
This position is located at the VA Long Beach Healthcare System within the Production Control Group (PC-G), Engineering Service.
What You'll Do
- →Serves as the central coordination hub for all facilities maintenance work orders submitted to Engineering Service, managing a continuous, high-volume intake of requests originating from every clinical and administrative unit across VALBHS - including inpatient units, surgical suites, pharmacy, radiology, mental health, food service, and all support areas.
- →Receives, screens, logs, and processes work order requests submitted telephonically, electronically, and through the LEAF work order management system.
- →Executes end-to-end electronic work order processing using three integrated, enterprise-level VA platforms: Veterans Health Information & Technology Architecture (VISTA), Nulovo, and the LEAF work order management system.
- →Monitors VISTA messaging queues on a continuous basis throughout the workday to capture shop closures and updates corresponding LEAF records in real time.
- →Monitors the VHAON WORK ORDER email group with strict responsiveness standards - responding to all messages received during core working hours within one hour and processing after-hours correspondence at the start of the next business day.
- →Escalates ambiguous or unclear LEAF work order requests immediately to the supervisor through direct notification or LEAF's built-in 'Report to Supervisor' function.
- →Plays a pivotal and highly consequential role in VALBHS emergency operations by serving as the first administrative point of contact and communications coordinator during major facility emergencies - including floods, utility outages, fire events, medical gas failures, elevator emergencies, and other critical infrastructure failures.
- →Maintains a dynamic production control board providing real-time visibility into workload status, completion trends, and overall Engineering Service throughput.
- →Consults all supervisor-provided guidance materials prior to executing any work order action, including Standard Operating Procedures (SOPs), Standard Works documents, work order workflow charts, Shop Breakout documents, and EE number look-up references.
- →Provides comprehensive, independent office management and administrative support to Engineering Service.
- →Receives and audits daily time sheets for a multi-shift workforce operating across standard, evening, night, and irregular tours of duty, verifying that each entry accurately reflects each employee's tour of duty and complies with applicable timekeeping policies.
- →Serves as the designated Government Purchase Card (GPC) Cardholder for Engineering Service, exercising direct fiduciary responsibility for the procurement of expendable supplies, operational materials, and repair parts that keep the facility's maintenance operations running.
- →Identifies local vendors, negotiates purchases at fair and reasonable prices, and applies acquisition judgment to ensure that the government receives appropriate value.
- →Performs other related duties as assigned.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓There is no educational substitution at this grade level.
Personality Fit
Job ID: 6f8600f9-7e53-40f0-a47f-99682889bdf0
Posted via USAJobs