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EXPERIENCE SPECIALIST NF-2
U.S. Marine Corps · Posted 134 days ago
On-site Marine Corps Air Station Miramar, CA $21.3/hr Apply by Jun 1, 2026 General Business And Industry ENTJESTJINTJISTJ
Apply for this job → About the Role
Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.
What You'll Do
- →Leads the Customer Service Desk or central checkout operations in collaboration with the Experience Manager, Sales Manager, Store Manager or Marine Mart Manager.
- →Completes all sales and return transactions using the Point-of-Sale system.
- →Assists the Experience Manager, Sales Manager, Store Manager or Marine Mart Manager in the execution of corporate service programs, promotions and other events as well as daily and weekly Dress Blue Experience standards at all customer touchpoints.
- →May assist store leadership with special events ensuring customer experience criteria is met.
- →Reports to the Experience Manager, Sales Manager, Store Manager or Marine Mart Manager.
- →Understands and operates within all service policies and exercises an "I can DO that!" mentality when a customer problem occurs.
- →Proactively identifies opportunities to resolve customer problems and concerns before they happen.
- →Takes ownership and follows up with customers to ensure their problems were resolved.
- →Understands and articulates all MCX value stories, programs and promotions.
- →Recognizes the core values and mission of the Marine Corps Exchange (MCX).
- →Acts as a coach for team members on training related to service, returns and exchanges, service recovery and corporate service programs and promotions.
- →Models key behaviors related to Dress Blue Experience metrics and serves as a role model for team members looking to advance their career.
- →Observes service transactions and coaches team members to increased levels of performance and effectiveness.
- →Relays instructions, gets work started, sets pace and performs supervisory duties in an emergency, or short-term and nonrecurring basis.
Requirements
- ✓EVALUATIONS: See Duties and Qualifications
Benefits
- ★The Federal government offers a number of exceptional benefits to its employees.
- ★Benefits you get to enjoy while working at MCCS include but are not limited to: • Stability of Federal Civilian Service • People with passion for doing work that matters • Quality of Work Life Balance • Competitive Pay • Comprehensive Benefit Packages • Marine Corps Exchange and Base Facility Privileges
Personality Fit
Job ID: 045c5b7a-dff0-4770-aae1-38e67e279145
Posted via USAJobs