Job Listing
EXPERIENCE SPECIALIST NF-2 PACIFIC VIEWS MCX
U.S. Marine Corps · Posted 46 days ago
About the Role
Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.
What You'll Do
- →Leads the Customer Service Desk or central checkout operations in collaboration with the Experience Manager.
- →Sales Manager or Marine Mart Manager.
- →Completes all sales and return transactions using the Point of Sale system.
- →Assists the Experience Manager in the execution of corporate service programs, promotions and other events as well as daily and weekly Dress Blue Experience standards at all customer touchpoints.
- →Reports to the Experience Manager, Marine Mart Manager, or Sales Manager.
- →Understands and operates within all service policies and exercises an ¿I can DO that!¿ mentality when a customer problem occurs.
- →Proactively identifies opportunities to resolve customer problems and concerns before they happen.
- →Takes ownership and follows up with customers to ensure their problems were resolved.
- →Understands and articulates all MCX value stories, programs and promotions.
- →Recognizes the core values and mission of the Marine Corps Exchange (MCX).
- →Acts as a coach for team members on training related to service, returns and exchanges, service recovery and corporate service programs and promotions.
- →Models key behaviors related to Dress Blue Experience metrics and serves as a role model for team members looking to advance their career.
- →Observes service transactions and coaches team members to increased levels of performance and effectiveness.
- →May assist store leadership with special events ensuring customer experience criteria is met.
Requirements
- ✓EVALUATIONS: See Duties and Qualifications
Benefits
- ★The Federal government offers a number of exceptional benefits to its employees.
- ★Benefits you get to enjoy while working at MCCS include but are not limited to: • Stability of Federal Civilian Service • People with passion for doing work that matters • Quality of Work Life Balance • Competitive Pay • Comprehensive Benefit Packages • Marine Corps Exchange and Base Facility Privileges
Personality Fit
Job ID: 2e443c26-d5f7-4da5-a6c4-84d766ddf17a
Posted via USAJobs