Job Listing
Director Taxpayer Digital Services
Internal Revenue Service · Posted 11 days ago
About the Role
The Internal Revenue Service (IRS) is a bureau of the Department of the Treasury. The U.S. Department of the Treasury has a distinguished history dating back to the founding of our nation. As the steward of U.S. economic and financial systems, Treasury is a major and influential leader in today's global economy. We have over 100,000 employees across the country and around the world. Come Join the Department of the Treasury and Invest in Tomorrow.
What You'll Do
- →We strongly encourage applicants to read the entire announcement before submitting their applications.
- →As the Director, Taxpayer Digital Services you will serve as the principal advisor to the IRS management team on matters pertaining to digital (online) products and service delivery regarding an integrated, omni-channel customer ecosystem.
- →The Director oversees continued maintenance and evolution of IRS.gov, and the portfolio and products of specific digital services and applications, including developing electronic account management, payment and digital communication tools.
- →The Director Taxpayer Digital Services performs the following duties and responsibilities: Design, develop, and implement the strategic vision, framework, operationalization and digital product roadmap to continuously improve and transform the delivery of digital services.
- →Collaborate with senior Treasury, IRS executives and external stakeholders to align people, processes, and technology initiatives to define and achieve this strategic vision, framework and roadmap.
- →Review and manage a broad set of activities to enhance the digital delivery and integration of services and information related to federal tax matters.
- →Set the strategic direction and development of digital self-service components to maximize the taxpayer experience based on data, user research and design standards.
- →Review and manage the operation of web technologies and solutions to provide taxpayers with actionable information that is accurate, timely, comprehensive and easy to navigate.
- →Ensure strategic content across IRS while partnering with internal stakeholders from various IRS business units and communications organizations to deliver consistent, cross-channel content and develop a comprehensive digital services marketing and outreach strategy.
- →Brief relevant levels of IRS and treasury management and stakeholders on IRS digital service processes and deployments.
- →Prepare input to testimony and participate in Congressional hearings, audits and investigations related to IRS digital service delivery.
- →Apply quantitative and qualitative research and analytics to identify and quantify taxpayer needs and identify opportunities to improve taxpayer and employee experience through modification of existing tools and services or creation of new ones.
- →Develop strategies for incorporating modern technologies that provide internal and external stakeholders with an integrated online self-service environment.
- →Provide leadership and expertise in evaluating emerging technologies through prototyping in the IRS digital environment with a goal of offering a modern suite of self-service options that align to the strategic objectives of the IRS and Treasury.
Requirements
- ✓Citizenship is required.
- ✓Be geographically mobile to accomplish the Service's mission.
- ✓Complete a one-year SES probationary period, if not previously completed.
- ✓Certify you have registered with the Selective Service System if you are a male applicant born after December 31, 1959, or certify you are exempt from having to do so.
- ✓Complete a OF-306, Declaration for Federal Employment, to determine your suitability for Federal employment, at the time requested by the agency.
- ✓Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
- ✓Provide information to successfully complete a background investigation.
- ✓Applicants must have a successfully adjudicated FBI criminal history record check (fingerprint check) and a NACI or equivalent.
- ✓Go through a Personal Identity Verification (PIV) process that requires two forms of identification as listed on Form I-9 (http://www.uscis.gov/files/form/I-9_IFR_02-02-09.pdf); of which one must be a valid state or federal government-issued picture identification.
- ✓Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
- ✓Complete verification of identity and employment eligibility as required by Federal law for all persons hired to work in the United States.
- ✓The IRS participates in e-Verify (Employment Verification) and may provide information from your Form I-9 to the Social Security Administration (SSA) and/or the Department of Homeland Security (DHS) to secure a work authorization.
- ✓You will receive written instructions and contact information for SSA and DHS if this information cannot be confirmed.
- ✓File a Confidential Financial Disclosure Report (sf278) within 30 days of appointment and annually.
Personality Fit
Job ID: 42576a4a-4606-4965-859c-debbc874ca72
Posted via USAJobs