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Contact Representative - Enrollment & Eligibility Manager
Veterans Health Administration · Posted 4 days ago
On-site Dayton, OH $64K – $83K Apply by Jul 13, 2026 Contact Representative ENTJESFJESTJISTJ Operations
Apply for this job → About the Role
This position is in the Eligibility and Enrollment section within the Patient Business Service Department at VA Medical Center, Dayton, Ohio. The employee serves as the Enrollment Coordinator for the facility.
What You'll Do
- →***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Duties include but are not limited to the following: Plan work priorities, resource needs, and short-term goals for eligibility and enrollment operations.
- →Assign daily eligibility, enrollment, and pre-registration work based on priorities and staff capabilities.
- →Monitor schedules, leave, and workload distribution to maintain adequate section coverage.
- →Evaluate employee work performance against established standards and requirements.
- →Counsel employees on performance, conduct, and administrative work matters.
- →Train staff on eligibility, enrollment, customer service, and administrative procedures.
- →Determine applicant eligibility for health care access using governing laws, regulations, and policies.
- →Review and process enrollment applications in a timely and accurate manner.
- →Maintain accurate enrollment, demographic, and insurance information in program databases.
- →Analyze enrollment trends and report findings to support planning and outreach.
- →Resolve eligibility, enrollment, and patient information discrepancies.
- →Conduct pre-registration contacts to verify and update Veteran demographic and insurance information.
- →Perform other related duties as assigned.
- →Work Schedule: Monday - Friday, 8:00am - 4:30pm Recruitment & Relocation Incentives: Not authorized Critical Skills Incentive (CSI): Not approved
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work is primarily sedentary, but may require some walking, bending, stooping, standing, stretching, and carrying objects such as files/binders and lifting moderately heavy equipment or other items weighing less than 20 pounds such as Tandberg video equipment or VA informational brochures.
- ✓The position requires travel (primarily within the facility geographic area) involving day trips, with occasional overnight trips.
- ✓Work also requires spending time performing keyboarding duties and speaking on the phone for extended periods of time.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) - See "Required Documents" below for details.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Personality Fit
Job ID: 426f358c-2ec3-46d1-adf1-2ff4c7ab9a9c
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