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Contact Representative (Benefits Coordinator)
Indian Health Service · Posted 117 days ago
On-site Part-time Camp Verde, AZ $45K – $73K Apply by Sep 30, 2026 Contact Representative ESFJ OperationsHealthcare
Apply for this job → About the Role
Join the Indian Health Service as a Contact Representative and support access to healthcare services for American Indian communities. Assist patients with eligibility, medical authorizations, referrals, and healthcare benefits while building a rewarding career in public service and healthcare administration. A REAL ID will be required beginning May 7, 2025, in accordance with 6 C.F.R. 37.5 (2021).
What You'll Do
- →Assists patients in identifying and obtaining alternate health care resources, including Medicare, Medicaid, VA, Tribal, and other third-party programs.
- →Conducts patient interviews to gather information for eligibility determinations and enrollment.
- →Assists with completing applications, verifying eligibility, and maintaining enrollment records.
- →Provides information regarding benefits, coverage, program requirements, and available resources.
- →Coordinates with patients, families, healthcare staff, and external agencies to obtain required information and facilitate referrals.
- →Follows up on pending applications, enrollments, and claims to support timely processing.
- →Assists in resolving eligibility, coverage, and reimbursement issues in accordance with established policies and procedures.
- →Maintains confidential patient information and records in compliance with Privacy Act and HIPAA requirements.
- →Utilizes automated systems to document, track, and report eligibility and enrollment activities.
- →Supports patient access to healthcare services through effective customer service and application of alternate resource program requirements.
Requirements
- ✓Selectee may be subject to a probationary period ESEP appointees typically serve a two year trial period U.S.
- ✓Citizenship is required Selective Service Registration is required for males born after 12/31/1959 This is a designated position covered by Public Law 101-630, requiring contact or control over Indian children.
- ✓Due to this requirement, the agency must ensure that persons hired for these positions have not been found guilty of or pleaded nolo contendere or guilty to certain crimes.
- ✓Successfully pass the E-Verify employment verification check.
- ✓To learn more about E-Verify, including your rights and responsibilities, visit www.dhs.gov/E-Verify/.
- ✓Selectee(s) must maintain an active bank account with a financial institution to receive salary payments through electronic direct deposit.
- ✓Background Investigation Requirement: This position requires the successful completion of a federal background investigation as a condition of employment.
- ✓A background investigation is a standard process used by the Federal Government to verify an individual's identity, employment history, education, and other relevant information to determine suitability for Federal service.
- ✓Upon receipt of instructions, applicants must complete all required background investigation forms within five (5) calendar days of issuance.
- ✓Timely completion is critical to avoid delays in processing or a determination of unsuitability.
- ✓Applicants are strongly encouraged to prioritize this requirement and to maintain regular communication with their assigned Personnel Security Specialist throughout the process.
- ✓Financial Suitability Requirement: This position requires a review of the applicant's financial history as part of the personnel security and suitability determination.
- ✓Applicants must demonstrate financial responsibility, maintain good standing with creditors, and satisfy all legal financial obligations prior to applying.
- ✓Individuals with substantial delinquent or unresolved financial obligations-including, but not limited to, delinquent federal or state tax liabilities, defaulted federal student loans, court-ordered fines or fees, or child support arrears-may be deemed unsuitable for employment with the Indian Health Service (IHS).
Personality Fit
This role is commonly a great fit for these MBTI types:
Job ID: 141014c2-7a7e-4a73-a5c3-abb57711b123
Posted via USAJobs