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Case Management Supervisor
U.S. Courts · Posted 2 days ago
HybridWashington, DC$82K – $102KApply by May 26, 2026Social ScienceINFJINFPINTJINTPOperationsCustomer Success
Apply for this job →About the Role
The Case Management Supervisor (CMS) leads and manages case information services for the court, ensuring the integrity of case databases and systems and high-quality customer service to chambers, court staff, counsel, litigants, and the public. Oversees compliance with guidelines, policies, and internal controls, courtroom operations, and financial duties, and serves as subject-matter expert on case management processes and procedures, including training and quality assurance requirements.
What You'll Do
- →Representative duties illustrate the primary responsibilities of this position and may be adjusted or expanded based on Clerk's Office operational needs.
- →Leadership and Supervision: Direct professional and administrative staff across multiple functional areas.
- →Establish performance standards, assign work, evaluate performance, and coordinate disciplinary actions with the Chief Deputy Clerk and Human Resources.
- →Develop work procedures, lead staff meetings, delegate tasks equitably, and reallocate resources to meet changing demands.
- →Manage priorities, deadlines, and schedules; assess work quality; ensure compliance with court procedures; and provide comprehensive training, including cross-training to support operational flexibility.
- →Implement business continuity protocols and provide backup coverage.
- →Case Management: Oversee receipt and review of incoming documents for conformity with federal and local rules.
- →Monitor data quality assurance activities, including case opening and closing.
- →Provide subject-matter input to staff involved in maintaining dictionaries for electronic case management systems and troubleshooting problems with case management systems.
- →Arrange for electronic case management system training for employees, and test and evaluate new system versions and enhancements.
- →Develop, implement, and maintain written procedures for case management and other assigned functions.
- →Plan and implement quality assurance procedures for the case management functions.
- →Review, recommend, and approve case management policy and procedure modifications and enhancements.
- →Coordinate and serves as primary liaison with the Office of General Counsel on case management policy, referrals, and procedures.
Requirements
- ✓All offers of employment are provisional pending successful completion of a background check or investigation and a favorable employment suitability determination.
- ✓Initial and continued appointment in this position is conditioned on a favorable moderate risk, five-year background investigation (renewed every five years).
- ✓An unfavorable investigation at any point during employment may lead to removal.
- ✓Must be a U.S. citizen or eligible to work in the United States.
- ✓Non-citizens may be interviewed and considered for employment, but employment offers will only be made to individuals who qualify under one of the exceptions in 8 U.S.C.§ 1324b(a)(3)(B).
- ✓Non-citizens who have not been permanent residents for five years will be required to execute an affidavit that they intend to apply for citizenship when they become eligible to do so.
- ✓At a minimum, candidates must possess a high school diploma or equivalent.
Benefits
- ★The candidate selected for this position will be eligible for a generous federal employee benefits package which includes: Paid vacation and sick leave, paid parental leave, and 11 paid federal holidays per year.
- ★Optional participation in Federal Employees Health Benefits plans (health, dental and vision); Federal Employees Group Life Insurance; Flexible Benefits Program.
- ★Public transportation subsidy, on-site fitness center, Employee Assistance Program (EAP).
- ★Participation in the Federal Employees Retirement System (FERS).
- ★Optional participation in Thrift Savings Plan (up to 5% employer matched contributions).
- ★Public Service Loan Forgiveness program pursuant to the term of the (PSLF) program.
Personality Fit
Job ID: a7e2399d-65e9-4676-b40a-cdf9dfaf4644
Posted via USAJobs