Job Listing
Assistant Director
Veterans Benefits Administration · Posted 85 days ago
Hybrid Buffalo, NY $155K – $197K Apply by Jul 15, 2026 Program Management ENTJESTJINTJISTJ Operations
Apply for this job → About the Role
The Assistant Director (AD) is a senior leader in a Veterans Benefits Administration (VBA) Regional Office and works alongside the Regional Office Director to ensure Veterans, their families, and other eligible beneficiaries receive timely, accurate, and high-quality benefits and services. The AD provides executive oversight of daily operations, aligns local activities with national priorities, and drives organizational performance and continuous improvement.
What You'll Do
- →The Assistant Director's responsibilities include, but are not limited to: Oversees Regional Office (RO) operations to ensure timely, accurate, and efficient delivery of veterans' benefits in alignment with national policies and VBA/Veterans Affairs (VA) leadership priorities.
- →Develops, implements, and monitors RO policies, procedures, and performance standards, ensuring compliance with VBA directives and consistency in service delivery across business lines.
- →Analyzes operational and program performance data, identifies gaps, directs corrective actions, and ensures follow-up to improve quality, timeliness, cost efficiency, and customer satisfaction.
- →Leads strategic planning and resource management, including development of short- and long-term goals, assessment of resource needs, and effective allocation of personnel, budget, and equipment.
- →Evaluates organizational structure and workload trends, recommending and implementing organizational changes to meet evolving program and business requirements.
- →Provides executive oversight of human resources functions, including position management, staffing decisions, performance management, labor-management relations, and escalation of employee relations matters.
- →Ensures the effective management of RO financial resources, including formulation, execution, and oversight of the budget while ensuring compliant and efficient use of funds.
- →Represents the RO in internal and external engagements, maintaining strong stakeholder relationships and supporting initiatives that advance VA programs, organizational culture, equal employment opportunity (EEO) principles, and workforce inclusivity.
- →Work Schedule: Full time, Monday through Friday, 8:00 am - 4:30 pm Compressed/Flexible: Not Available Telework: This position is eligible for situational (ad hoc) telework only.
- →The selectee is required to report to the official duty station each scheduled workday.
- →Telework may be approved only on a case-by-case basis with supervisory approval.
- →Routine or recurring telework is not authorized for this position.
- →Virtual: This is not a virtual position.
- →Position Description/PD#: Assistant Director/37863A Relocation/Recruitment Incentives: Relocation expenses and services (Permanent Change of Station - PCS) are authorized.
Requirements
- ✓As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the Agency; whether your continued employment would advance organizational goals of the Agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Additional Conditions of Employment are as follows: You must be a U.S.
- ✓Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a supervisory probationary or trial period Designated and/or random drug testing may be required Subject to Public Trust-High Risk background investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Relocation Expenses are ONLY authorized for selectee/s choosing to physically relocate to the Official Duty location of Buffalo, NY.
- ✓There is no educational substitution at this grade level.
Personality Fit
Job ID: fee2c431-ce02-425b-9dae-57f7cc9f1cea
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