Job Listing
Assistant Director
Veterans Benefits Administration · Posted 1 days ago
Hybrid Phoenix, AZ $155K – $197K Apply by Jul 21, 2026 Program Management ENTJESTJINTJISTJ Operations
Apply for this job → About the Role
The Assistant Director (AD) is a senior leader in a Veterans Benefits Administration (VBA) Regional Office and works alongside the Regional Office Director to ensure Veterans, their families, and other eligible beneficiaries receive timely, accurate, and high-quality benefits and services. The AD provides executive oversight of daily operations, aligns local activities with national priorities, and drives organizational performance and continuous improvement. Relocation expenses are authorized.
What You'll Do
- →The Assistant Director's responsibilities include, but are not limited to: Oversees Regional Office (RO) operations to ensure timely, accurate, and efficient delivery of Veterans' benefits in alignment with national policies and VBA/Veterans Affairs (VA) leadership priorities.
- →Develops, implements, and monitors RO policies, procedures, and performance standards, ensuring compliance with VBA directives and consistency in service delivery across business lines.
- →Analyzes operational and program performance data, identifies gaps, directs corrective actions, and ensures follow-up to improve quality, timeliness, cost efficiency, and customer satisfaction.
- →Leads strategic planning and resource management, including development of short- and long-term goals, assessment of resource needs, and effective allocation of personnel, budget, and equipment.
- →Evaluates organizational structure and workload trends, recommending and implementing organizational changes to meet evolving program and business requirements.
- →Provides executive oversight of human resources functions, including position management, staffing decisions, performance management, labor-management relations, and escalation of employee relations matters.
- →Ensures the effective management of RO financial resources, including formulation, execution, and oversight of the budget while ensuring compliant and efficient use of funds.
- →Represents the RO in internal and external engagements, maintaining strong stakeholder relationships and supporting initiatives that advance VA programs, organizational culture, equal employment opportunity (EEO) principles, and workforce inclusivity.
- →Work Schedule: Full time, Monday through Friday Compressed/Flexible: Not Available Telework: This position is eligible for situational (ad hoc) telework only.
- →The selectee is required to report to the official duty station each scheduled workday.
- →Telework may be approved only on a case-by-case basis with supervisory approval.
- →Routine or recurring telework is not authorized for this position.
- →Virtual: This is not a virtual position.
- →Position Description/PD#: Assistant Director/37863A Relocation Expenses: Approved.
Requirements
- ✓As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period, during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the Agency; whether your continued employment would advance organizational goals of the Agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Additional Conditions of Employment are as follows: You must be a U.S.
- ✓Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a supervisory probationary or trial period Designated and/or random drug testing may be required Subject to Public Trust-High Risk background investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓There is no educational substitution at this grade level.
Personality Fit
Job ID: b1d9d546-240b-4b31-80a3-e4a8564d777a
Posted via USAJobs