Job Listing
Advanced Medical Support Assistant
Veterans Health Administration · Posted 2 days ago
On-site Omaha, NE $46K – $60K Apply by Oct 13, 2026 Medical Support Assistance ESFJESTJISFJISTJ Customer Success
Apply for this job → About the Role
The Advanced Medical Support Assistant (AMSA) with Imaging Service Department work impacts the administrative aspect of patient care including access, scheduling/coordinating appointments using advanced clinic access principles, collecting and updating demographic and insurance information, patient processing and customer service.
What You'll Do
- →The AMSA position requires a practical knowledge of computerized data entry, information processing systems and software related to patient care, the healthcare systems organization and services, basic rules and regulations governing visitors and patient treatment, knowledge of standard procedures, utilizing medical records, and medical terminology.
- →Major duties include (but not limited to): Ensure that various aspects of staffing, training, compliance, reporting, quality assurance, and budgetary initiatives are met.
- →Identify and develop ways to resolve problems with the administrative and clinical staff on access, customer service, patient flow, revenue, and data validation issues.
- →Perform duties as a receptionist at the clinic, either face-to-face or telephonically, requiring excellent customer service skills.
- →Respond to both employee and patient concerns and providing solutions to process problems as they affect day-to-day operations.
- →Timely treatment of patients and maintains appointment schedules for one or more complex imaging modalities.
- →Assist with clinic access contingency plans by adjusting appointment times, location, or dates.
- →Screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes.
- →Manage position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs.
- →Participate in the daily team huddles and weekly team meetings.
- →Coordinates administrative services for Veterans, family members, caregivers, and general public.
- →Ensure that all necessary health/administrative information are integrated into computerized patient programs.
- →Develops and maintains effective working relationships with all clinical and administrative staff.
- →Interprets and applies a complex body of pertinent laws, regulations, directives, and policies that relate to the administration of VA Healthcare Benefits.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment.
- ✓Applicants who refuse to be tested will be denied employment with VA.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
Personality Fit
Job ID: c2e2ce6f-6177-4c1e-a26f-bf7dedf42e48
Posted via USAJobs