Job Listing
Advanced Medical Support Assistant
Veterans Health Administration · Posted 1 days ago
On-site Buffalo, NY $47K – $62K Apply by Jul 17, 2026 Medical Support Assistance ESFJESTJISFJISTJ Healthcare
Apply for this job → About the Role
The VA WNY Healthcare System has 1 vacancy for an Advanced Medical Support Assistant within the Health Administration Service. The Advanced MSA coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary), ensures that the clinic setup is closely monitored to effectively support the needs of the clinic, and makes any necessary adjustments.
What You'll Do
- →VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Major duties include but are not limited to: Manage health insurance information, verifying third party insurance and updating information in the Insurance Capture Buffer (ICB) system.
- →Manage workload information, ensuring data captured according to Medical Center and HIMS established methodology using encounter system.
- →Assist staff in development, preparation and use of reports associated with group practice performance, workload and business practices to optimize overall clinic practice.
- →Coordinate information and actions related to patient care and ancillary services, manage scheduling package, and schedule appointments with Providers as recommended by Providers, clinical team members and integrated interdisciplinary team members in accordance with VHA national scheduling guidelines, TMS training, Primary Care instruction and business rules.
- →Manage Recall Reminder system for assigned teamlet/team.
- →Manage assignment and inactivation of patients in PCMM.
- →Perform telephone and face to face receptionist duties interacting with both internal and external customers and documents interactions in electronic medical record appropriately or VISTA/Microsoft Outlook using established processes.
- →Screen patients to obtain appropriate medical information, providing timely assistance within scope of practice and referring clinical concerns to appropriate team member.
- →Process emergency and non-emergency transfers to other VA facilities or private hospitals.
- →Perform basic eligibility, co-pays and preauthorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.) Recruit and assist with and/or enroll patients in My HealthEVet and Secure Messaging.
- →Work Schedule: Monday - Friday, 7:30am - 4:00pm Telework: Not Available.
- →Virtual: This is not a virtual position.
- →Functional Statement #: 21J84-A Relocation/Recruitment Incentives: Not Authorized
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
Personality Fit
Job ID: b77aa215-3f24-4758-ae3f-3dbd0e94c13c
Posted via USAJobs