Job Listing
Advanced Medical Support Assistant
Veterans Health Administration · Posted 1 days ago
On-site San Diego, CA $56K – $73K Apply by Jul 1, 2026 Medical Support Assistance ESFJESTJISFJISTJ Healthcare
Apply for this job → About the Role
The purpose of this position is to serve as Advanced Medical Support Assistant assigned to Mental Health Service at the San Diego VA Healthcare System, San Diego, CA. The incumbent will be communicating with people from various backgrounds and must be able to use professional courtesy and tactfulness when processing the telephone calls and requests for scheduling.
What You'll Do
- →VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo The incumbent accesses the patient's computerized medical record system (CPRS) to review and retrieve medical information including but not limited to laboratory reports, allergy information, past medical history, and other pertinent medical information needed to schedule patient's imaging appointment.
- →Incumbent will also communicate directly with the patient to obtain required information to determine if patient meets the criteria to receive the requested imaging procedure.
- →Based upon the protocol, the incumbent determines the patient's pre-appointment requirements and restrictions.
- →Prior to the patient's scheduled appointment, the incumbent communicates directly with the patient to inform of the appropriate restrictions and instructions required of the procedure, including but not limited to the patient's requirement to obtain current labs, need to fast, need to take pre-medication to advert an allergic reaction to contrast.
- →The incumbent performs receptionist duties to include check-in of patients and registration of imaging procedure.
- →He/she must screen/receive phone calls and visitors in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established processes.
- →Incumbent is required to create and coordinate the daily appointment schedules for one or more imaging outpatient clinics.
- →The incumbent explains the VA's mandate to collect insurance information to Veterans, their families, and other eligible patients.
- →As front-line contact with patients and staff, the incumbent sets the tone for perception concerning quality of healthcare services at the VA.
- →The incumbent must be able to answer multi-line phone system to schedule patients, and must possess the ability to multi-task, and concurrently schedule patients over the phone and face-to-face, as well as coordinate all relative paperwork, electronic documents, etc.
- →Schedules appointments accurately in a timely manner.
- →All appointments will be made with the patient's input, either in person or by phone.
- →The incumbent must be conscientious regarding patient confidentiality.
- →The incumbent must possess working knowledge of clinic processes and services to function in and interact with various clinics throughout the hospital.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓There is no educational requirement/supplement for this grade level.
Personality Fit
Job ID: 7ceffdb0-e811-4018-824d-ec39468cb932
Posted via USAJobs