Job Listing
Advanced Medical Support Assistant
Veterans Health Administration · Posted 54 days ago
On-site San Francisco, CA $63K – $82K Apply by Jun 2, 2026 Medical Support Assistance ESFJESTJISFJISTJ
Apply for this job → About the Role
The incumbent is responsible for a range of clerical and administrative duties that demonstrate the full-performance level of the AMSA (Advanced Medical Support Assistant) in support of the Hoptel Lodging unit at the SFVAHCS campus. AMSA's perform a variety of support duties that facilitate the work of the medical facility who provide patient care by working to lodge patients in the hoptel who are undergoing a variety of episodes of care.
What You'll Do
- →VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional Major duties include but are not limited to: The Advanced MSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.
- →CUSTOMER SERVICE REQUIREMENTS: Meets the needs of customers while supporting the medical center and service missions.
- →Consistently communicates and treats customers (patients, visitors, volunteers, and all medical center staff) in a courteous, tactful, and respectful manner.
- →Provides the customer with consistent information according to established policies and procedures.
- →They are also responsible for front desk management of patient check in and registration.
- →Handles conflict and problems in dealing with the customer constructively and appropriately.
- →Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.
- →Recommends changes to existing clinic procedures based on current administrative guidelines.
- →Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model.
- →Coordinates with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and adjusts as necessary.
- →The Advanced Medical Support Assistant plans and accomplishes work independently using guidelines she/he has been trained to follow, referring only the unusual, difficult or complex cases to the supervisor.
- →The supervisor reviews and monitors job performance periodically to assure that intent and mission of the program is accomplished, and guidelines are followed.
- →The incumbent also receives program direction and guidance from the team's leadership, i.e., charge nurse and medical director.
- →Work Schedule: Monday - Friday, 8:00 am - 4:30 pm.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: 1103a5f0-72af-48ca-87bc-eb9d000dba58
Posted via USAJobs