Job Listing
Advanced Medical Support Assistant
Veterans Health Administration · Posted 2 days ago
On-site Battle Creek, MI $52K – $68K Apply by Jun 10, 2026 Medical Support Assistance ESFJESTJISFJISTJ
Apply for this job → About the Role
The Battle Creek VA Medical Center is currently recruiting for Medical Support Assistant (Advanced) to join Community Care Service. The Medical Support Assistant (Advanced) functions as a vital part of the delivery of care provided to Veterans receiving services from outside the Battle Creek VA Medical Center facilities.
What You'll Do
- →The Medical Support Assistant (Advanced) provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.
- →Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or Community Care resources.
- →Recommends changes to existing clinic procedures based on current administrative guidelines.
- →Duties include but are not limited to: AMSAs at this level develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies.
- →Assist with communications during the inpatient to outpatient discharge.
- →Communicate with non-VA medical facilities.
- →Creates authorization for payment of community care in the Healthshare Referral Manager (HSRM) or alternative software with pertinent information including the community provider's name, address, category of care, referral number, number of visits, purpose of visit, and length of authorization.
- →Provides administrative support to ensure all pertinent information is transmitted to appropriate parties for community care that is authorized under any other funding sources.
- →Electronically uploads all pertinent clinical and administrative data into HSRM.
- →Maintains awareness and proficiency in all web-based application to include, PPMS, CTM and third-party administrator portal.
- →Serves as an administrative point of contact in the request, coordination, and authorization for community care consults.
- →Works collaboratively with Registered Nurse Care Coordinators, Program Analyst, and other VA Staff and Community Care providers.
- →Receives, handles, and transfer calls appropriately with regard to telephone inquires from numerous sources including patients, other VA staff, and community providers concerning items including but not limited to; authorization terms, appointment status and billing/claims status.
- →Prepares correspondence to be sent to community care providers that includes details about the terms of the authorization, the appointment date and time, and all pertinent clinical data as instructed by the RN.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical examination.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
Personality Fit
Job ID: 0bcd32b6-f83f-4daf-8e60-c7ab9b929cc1
Posted via USAJobs