Job Listing
Advanced Medical Support Assistant
Veterans Health Administration · Posted 1 days ago
About the Role
This position is located at the Clement J. Zablocki VA Medical Center, Milwaukee, Wisconsin, in the Medicine Division, Administrative Support Program. Incumbent will normally work in their assigned area but could be required to work in other locations as necessary and as qualified by past training.
What You'll Do
- →Participating in team huddles and team meetings to manage and plan patient care.
- →Establish patient records, and/or routing patient records accurately and appropriately to be scanned into the patient's electronic medical records via the file room.
- →Coordinate and schedule labs, test and actions related to patient care and services; interpreting and verifying provider orders and demonstrating complete established administrative action for each order.
- →Scheduling appointments in accordance with VHA national scheduling guidelines.
- →Monitoring both inpatient and outpatient appointments for areas of responsibility, monitoring pre-appointment requirements to assure readiness for patient visit/procedures.
- →Verifying and updating patient demographics; entering work orders for their assigned areas.
- →Maintaining adequate and appropriate levels of office supplies.
- →Provide follow-up calls to patients to remind them of appointments and to reschedule when clinic is cancelled.
- →Administrative follow-up and problem solving for administrative issues.
- →Assists with clinic access contingency plans by adjusting appointment times location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.
- →Participate and provide input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions; participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care.
- →Responsible for updating information in the insurance Capture Buffer (ICB) system.
- →Obtaining medical information from patients, other VA's, and/or private sector medical centers.
- →Coordinating information and actions related to patient care services.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: 035feb39-8380-4bb0-981a-0107c7b3d4da
Posted via USAJobs