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Advanced Medical Support Assistant (VACC)
Veterans Health Administration · Posted 12 days ago
On-site Bay Pines, FL $50K – $65K Apply by Jul 8, 2026 Medical Support Assistance ESFJESTJISFJISTJ OperationsHealthcare
Apply for this job → About the Role
This position is directly responsible to the office of the VA Community Care service and falls under the C.W. Bill Young VA Medical Center, Bay Pines office of the Chief of staff. The strategic alignment for the position and the immediate goal for the incumbent supports the mission, vision, and values of the VA Healthcare System.
What You'll Do
- →These positions serve as an Advanced Medical Support Assistant at the Bay Pines VA Healthcare System.
- →This position is responsible for a wide range of assignments and provides administrative support to the assigned section.
- →Duties include but are not limited to: The Advanced Medical Support Assistant (AMSA) will guide patients through the Community Care programs, inputs referrals, sends authorizations, documents complaints, and provides follow-up and suggests resolutions to supervisor.
- →The Advanced Medical Support Assistant must be able to interpret and communicate requirements of Community Care Scheduling Directives and complete accurate scheduling responsibilities.
- →The Advanced Medical Support Assistant will provide knowledge of specialty programs, governing policies, resources, and necessary processing requirements for the assigned team to maintain the continuity of care accessibility needs of the patient.
- →Schedules appointments and processes authorizations utilizing HSRM, CTM, CPRS, DST, Consult Toolbox.
- →The Advanced MSA must also be able to direct patients to the appropriate billing examiners for authorizations and claims as they directly relate to consult.
- →The Advanced Medical Support Assistant will intervene to resolve difficult and sometimes problematic stakeholders not completely satisfied with VA services.
- →The Advanced Medical Support Assistant is under the general supervision of the Community Care MSA Supervisor.
- →Additional duties or tasks may be assigned by the supervisor to ensure efficient daily operations.
- →Work Schedule: Monday-Friday, 8:00am-4:30pm.
- →Telework: Not Available Virtual: This is not a virtual position.
- →Position Title/Functional Statement #: Medical Support Assistant (Advanced)/21426F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical examination.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Personality Fit
Job ID: 3b53833f-9f7a-42ad-b574-fcd567fb25d7
Posted via USAJobs