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Advanced Medical Support Assistant - Mobile Prosthetic and Orthotic Care (MoPOC)
Veterans Health Administration · Posted 1 days ago
On-site Peoria, IL $47K – $62K Apply by Jul 20, 2026 Medical Support Assistance ESFJESTJISFJISTJ Healthcare
Apply for this job → About the Role
The incumbent serves as a key member of the VA Illiana Health Care System Prosthetics and Sensory Aids Services service line in the role of Mobile Prosthetic and Orthotic Care (MoPOC) Advanced Medical Support Assistant (AMSA). The MoPOC AMSA provides specialized and expert administrative support, in a one-to-one capacity, to the MoPOC Certified Prosthetist Orthotist (CPO) who travels daily to cover the Illiana Healthcare System, including several CBOCs and to see Veterans at home.
What You'll Do
- →The MoPOC AMSA works collaboratively with clinicians and administrators from other services lines, including Orthopedics, Podiatry, and Primary Care, and clinics including Amputee Clinic, Complex Bracing Clinic, Home-Based Clinic, Telephone Clinic, and Telehealth Clinics, in an interdisciplinary coordinated care delivery model.
- →Major Duties: Serves as initial point of contact for the MoPOC program in communication with medical units, clinics, patients, other agencies (e.g., non-VA O&P fabrication facilities, etc.), and other program stakeholders.
- →Respond to or refer questions and concerns that will range from simple to complex in nature, to accomplish team goal setting, ensure that medical needs of patients are met, and to resolve patient concerns.
- →Serves as a point of contact for individuals seeking information pertaining to MoPOC program policies and for patients seeking CBOC-based or home-based Orthotic/Prosthetic care, or having other inquiries, and will appropriately direct patients to appropriate levels of care or seek appropriate assistance in doing so.
- →Provides accurate and appropriately detailed information about MoPOC, its functions and standard operating procedures, appropriately manage sensitive information, and communicate tactfully and effectively with individuals with medical and non-medical backgrounds, electronically, by phone, in person, and in writing, with internal and external customers.
- →Build and manage several clinics electronically using existing administrative software tools, schedule patient appointments in MoPOC clinics, and track, review, and respond to electronic orders, consults, and other elements in the electronic medical record and relevant medical systems.
- →Coordinates the use of clinical space for the MoPOC CPO in multiple CBOCs, along with patient home visits and other off-site patient visits as needed (e.g., assisted living facility), and closely monitors clinic appointment availability, and adjusts as necessary to support the program and clinician needs and optimize clinic utilization.
- →Assists with route planning for the MoPOC CPO.
- →Calls Veterans with reminders for the next day's appointments to minimize no-shows.
- →Runs the Return-To-Clinic list and the Consult Report and scheduling patients appropriately.
- →Coordinates with VA travel for Veterans that require assistance in traveling to CBOCs to receive MoPOC care; and carrying out protocols in advance of home-visits.
- →Assists the CPO with restoring inventory in the MoPOC vehicle, cleaning the vehicle, and transporting items in and out of the vehicle at the beginning and end of each day.
- →Prepares a daily report for the CPO including the next day's clinic schedule with 3 noteworthy information pertaining to the status of items to be delivered and any other relevant information.
- →Communicates with appropriate purchasing/shipping/receiving staff to ensure smooth timely procurement of all purchased items required by the MoPOC CPO for patient care.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: f29ce8c1-51d4-4cd9-84b6-dd5201c2671d
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