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Advanced Medical Support Assistant (Enrollment & Eligibility)
Veterans Health Administration · Posted 1 days ago
On-site Indianapolis, IN $46K – $60K Apply by Jul 15, 2026 Medical Support Assistance ESFJESTJISFJISTJ Healthcare
Apply for this job → About the Role
This position is located at the Richard L. Roudebush VAMC Indianapolis, IN within the Business Office, Health Administration Service.The Advanced Medical Support Assistant (A/MSA) is responsible for performing a variety of technical support duties that facilitate the work of physicians, physician assistants, nurses, nursing assistants, and other members of the medical facility who provide direct patient care. A/MSAs are considered! chief sources of patient care and patient flow information.
What You'll Do
- →Total Rewards of a Allied Health Professional Duties: The incumbent is responsible for interviewing patients applying for medical benefits and managing eligibility and enrollment of Veterans into the VA health care system.
- →Applications may be received in person, by telephone, by mail, on-line or referral from another VA.
- →They will ensure that applications are processed, finical information (Means Test & Co-Pay Test) is collected, and Health Insurance Coverage is identified and collected via Insurance Capture Buffer (ICB), since insurance collections help supplement services and benefits to enrolled Veterans.
- →Verifies eligibility/entitlement for benefits of all applicants using various methods including income assessments, military discharge documents, Veterans Information Solution (VIS), DPRIS, VBMS and SHARE applications.
- →The process of verifying eligibility is complicated and criteria differ for each type of benefit applied for.
- →Extensive knowledge of the Medical Center and policies is required to respond to inquiries from veterans, Medical Center staff and other agencies regarding applying for care, eligibility, etc.
- →Accurately generates patient data cards for veterans applying for care using the Veterans Health Identification Card (VHIC) system.
- →Incumbent monitors enrolled patient data base information on a regular basis (at a minimum, annually) to perform updates to health insurance data, income assessments for the Means Test and Pharmacy Co-pay Exemption programs as mandated by law.
- →Incumbent identifies and collates health insurance information from all applicants for entry to the VES, copies or scans insurance company enrollment identification cards, researches employers as needed to obtain complete data when applicants do not have complete information.
- →Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
- →Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
- →Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
- →Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position.
- →Functional Statement #: 91463VS
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment.
- ✓Applicants who refuse to be tested will be denied employment with VA.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
Benefits
- ★VA Healthcare System Serving Ohio, Indiana and Michigan (VISN 10) advocates for a Whole Health System of care in each of the Medical Centers.
- ★This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest.
- ★As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran.
- ★This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community.
- ★This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.
Personality Fit
Job ID: 3874daa6-f464-40d3-a254-d29a0d91d79c
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