Job Listing
Advanced Medical Support Assistant (Community Care)
Veterans Health Administration · Posted 1 days ago
About the Role
Opening Date: Wednesday, May 27, 2026 Closing Date: Wednesday, June 3, 2026 Applicant Count: 50 This announcement will remain open until the closing date, Wednesday, June 3, 2026, or when the applicant count is reached, whichever is earlier. The applicant count is the point at which the first 50 applications are received. All applications submitted that day up to 11:59 p.m. eastern standard time on the date the applicant count is reached will be accepted and considered.
What You'll Do
- →This list of job duties is not inclusive of all duties associated with this position: The Advanced MSA works collaboratively in an interdisciplinary coordinated care delivery model within Care in the community.
- →The incumbent assists Veterans by explaining community programs, coordinating their care in the community through various avenues, and providing customer service to be the patient's liaison between the VA Medical Center and the community provider.
- →Incumbent performs a variety of administrative functions associated with patient care and treatment for Care in the Community services which include inpatient, outpatient, Dental and/or GEC program services.
- →Employee must acquire knowledge of internal organizational procedures, knowledge of various facility services, multiple computer software systems, VA acronyms and abbreviations.
- →Incumbent creates and issues authorizations for approved care through the Health Share Referral Management System (HSRM), assists with vendor location when needed, and resolves barriers to obtain care in the community to avoid patient care delay.
- →Incumbent coordinates with the Care in the Community team to review consult utilization by using various reports and communication methods to effectively support the needs of the team.
- →Incumbent coordinates sending, receiving, and routing medical records from community vendors as needed by verifying services utilized by specialty and date of service.
- →The incumbent(s) is responsible for ensuring the proper disposition of Care in the Community consults assigned by making comments as appropriate and placing the consultation in the proper status.
- →The incumbent(s) is responsible for accurate appointment management and the coordination of all administrative information between the community care vendor and the Veteran.
- →This includes scheduling appointments, data entry, administratively managing consultation requests and the electronic waiting list.
- →Supports patient safety standards using the correct Veterans Affairs identification of all patients through the use of two forms of identification, name and full Social Security Number.
- →The patient may also present the Veterans Health Identification Card (VHIC) for identification.
- →Contact with patients and other staff, the incumbent(s) sets the tone for perception concerning quality of healthcare services at the VA.
- →A high degree of tact and diplomacy is required when dealing with veterans who have multiple health problems and who may be frustrated with the administrative process associated with diagnosis and treatment.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
Personality Fit
Job ID: d10a0fad-b5f5-4966-96cc-67bdcd834108
Posted via USAJobs