Job Listing
Advanced Medical Support Assis
Veterans Health Administration · Posted 1 days ago
On-site Sheridan, WY $58K – $75K Apply by Jun 18, 2026 Medical Support Assistance ESFJESTJISFJISTJ Healthcare
Apply for this job → About the Role
The Advanced Medical Support Assistant (AMSA) is part of a PACT Care Team or specialty care setting, typically composed of clinical and administrative professionals. The AMSA provides essential clerical and administrative support to patients and staff, including scheduling appointments by interpreting and verifying provider orders per VHA guidelines.
What You'll Do
- →Customer service is essential in this role.
- →Performs all administrative duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics.
- →He/she must assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.
- →Supports patient safety standards using the correct Veterans Affairs identification of all patients using the approved protocols of patient identifiers.
- →The patient may also present the Veterans Identification Card (VIC) for identification.
- →He/she must use each interaction with the patient to validate and update patient demographic information, either in person during check-in or over the phone, to decrease the incidence of returned mail due to incorrect addresses and inability to contact patient by phone due to incorrect number.
- →Incumbent will ensure that all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS) by sending the documents to scanning.
- →Incumbent must be able to interpret and communicate requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities: Schedule appointments and utilize the Electronic Waiting List accurately in a timely manner.
- →All appointments will be made with the patient's input, either in person or by phone.
- →This may require a high level of coordination to avoid patients having to make multiple trips to the medical center or clinic whenever possible.
- →Evaluate patient information and clinic schedule lists to determine whether patient is vested.
- →Is astute to co-managed patients and brings attention to the provider of these shared patients.
- →Notifies his/her supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic timeframes.
- →Daily review of active/pending consults, Electronic Wait List, Recall list and Audiocare communications for accuracy and disposition.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment TB test.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Personality Fit
Job ID: 7b77b796-6d99-403a-9602-065fd05a73bb
Posted via USAJobs