Job Listing
Advance Medical Support Assistant
Veterans Health Administration · Posted 1 days ago
About the Role
This is the advanced level of the position. The Advanced Medical Support Assistant (Advanced MSA) works for the San Francisco VA Health Care System (SFVAHCS), of the Sierra Pacific network (VISN 21). The position is located within the Office of Community Care (OCC).
What You'll Do
- →The Advanced MSA performs duties related to the receipt, intake, and indexing of health and administrative information.
- →The Advanced MSA performs Community Care Coordination duties related to consult review, scheduling, and the coordination of Community Care documentation.
- →The Advanced MSA will interface with numerous clinical and administrative applications required for scheduling, coordination, and management of Community Care referrals.
- →The Advanced MSA works collaboratively with staff at the Medical Center, Contract Vendors, Medical Center affiliates, Community Healthcare Providers, and any Third- Party Administrator(s) to coordinate Veteran Community Care and TriWest activities.
- →This coordination involves multi-disciplinary communication and coordination as a member of a cross-functional team.
- →Advanced MSA assists with the coordination of records between Medical Center, OCC providers and coordinate the return of outside records to the CPRS/VISTA Imaging System to process results to the VA Provider.
- →The Advanced MSA maintains effective and efficient communication with the patient, the interdisciplinary team, VA Medical Centers, contract providers and community providers.
- →The Advanced MSA(s) supports Patient Safety standards using the correct Veterans Affairs identification of all patients using two forms of identification, name and full social security number.
- →The Advanced MSA will coordinate the daily duties for Office of Community Care, which includes but not limited to the processing of authorizations under the Outpatient medical care programs, Inpatient medical care, and miscellaneous other Community Care programs.
- →Care Coordination may be complicated by planned and unplanned absences of other Community Care staff.
- →Changes in priorities maybe required to meet deadlines.
- →The Advanced MSA assists with developing and recommending proposals for the purpose of improving workload distribution, efficiency, effectiveness, and productivity.
- →Based on defined objectives by the Supervisor, the Office of Community Care Services determines specific steps to take and implements those using standard operating procedures (SOPs).
- →Furthermore, the Advanced MSA is required to have abroad understanding of related programs and how they impact the local, network, and national Community Care functions.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment.
- ✓Applicants who refuse to be tested will be denied employment with VA.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical examination.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
Personality Fit
Job ID: 34d15cc6-62fc-4a17-8474-97db2e04262e
Posted via USAJobs